Should you buy a guitar via the Internet?
Many guitarists certainly ask themselves this question. I would not buy a guitar on Ebay, because I have no right of return, do not get any advice and do not know from where the guitar really is.
If you see a second-hand guitar on my website, you can be certain that I have checked it for proper frets, warped neck, static defects and of course for very good sound. Cheaper on Ebay is usually more expensive afterward, because you might purchase a guitar from a layperson who has no idea what can happen to a guitar over the years.
You can have guitars, which are in the range up to 2,000 euros, shipped without worrying what can happen to them during transport. You get good advice from me on the phone and if I see that you have a clear tendency for a certain guitar type, then I usually can pick precisely the right one for you. Guitars that I have sent are rarely returned. Customer satisfaction with instruments ordered from me via the Internet is 99%.
If you are looking for a very expensive instrument, then I recommend that you come by personally, because the selection of high-end instruments is very big in my shop and it pays to pick out your dream guitar yourself when you invest such a large sum.

How long is the guarantee on my guitar?
First of all, you have the normal guarantee as stipulated by law in Europe. One year guarantee and one year warranty. But I do not make it so easy for myself. I also guarantee you beyond this time that I will have any damages caused by faulty workmanship repaired free of charge. This is either done in Germany by a guitar builder I trust or directly in Spain at the guitar builder when greater repairs are required. You advantage here too is that I am in Spain every 1-2 months and can have such repairs done on site.
Cracks in guitars are mostly caused by faulty storage of instruments. Unfortunately, way too many guitarists do not pay attention to safe storage of their instrument in a case. Most wood damage occurs in winter due to too dry air. Then a crack can develop quickly. Of course, if something like that happens, the guitar builder cannot be held responsible. He built the guitar for 50% humidity, and it is your responsibility to ensure that the guitar is not in a stand at 30% humidity in your living room for days on end. Not guitar can withstand that. Of course, I ensure high-quality repairs in such cases. You are only charged the repair costs, because I do not want to earn any money on this.
I recently helped a customer to get a 10-year-old, high-quality guitar from Granada, which had a warped neck, repaired free of charge. I took it along to Granada and was able to have the guitar builder repair it free of charge as a service, because he knows me well.
I normally work with guitar builders, whom I have known for many years and of whom I know that they only work dry woods and pay attention to the correct humidity at the time of assembling the guitar. There are never problems with repairs, and I often get them done free of charge; when not, the costs usually stay within limits and do not become a nightmare even if it was your fault.

What are the practical details when i buy a guitar?
If you have decided to buy a specific instrument after I have given you detailed advice on the phone or per e-mail, you should send me an e-mail or letter in which you state your intention to order this specific instrument. Include your complete address and a phone number, at which I can reach you during the day. I need this in case a few questions must still be clarified and I cannot reach you per e-mail. In addition, matters can be discussed more quickly and efficiently on the phone than in writing.
Then I send you an invoice per e-mail or snail mail, and you transfer the money to my account.

As soon as the money is on my account, I send you the guitar free of shipping charges. Please confirm the perfect condition of the guitar as soon as you have received it.
Report any transport damages to me immediately, so that I can deal with that.
If you are satisfied with the instrument, I am satisfied too.
If you are not satisfied, send me the instrument back as soon as possible, and indicate whether you want the purchase price refunded or another instrument sent.
As soon as I have received the guitar and checked that it is in perfect condition, I refund you the purchase price or send you another instrument.
If you have questions or need clarification about the instrument, which you received, or are not satisfied with something else, contact me first before you return the instrument. Matters can often be handled without red tape and doubts can be eliminated by explanations. I consider dealing with problems without red tape to be very important and assure you that there is always a solution, which will satisfy you.

Do i have a right of return?
You always have a right of return for instruments, which i have sent you. A guitar is something very individual, and consequently I respect your wish not to keep an instrument. You need not give me any reason for this either, although I would be happy to get feedback about the instrument.
 Instruments are excluded from the right of return, which you ordered with special dimensions or wood preferences and which were built specifically for you.